A year in review

2023 was a great year for Pixalere — not only for our team, but for all of our valued clients and partners who entrust us with their business. Thank you for making our favourite moments from this year possible and for being part of this incredible community we’ve built.

Before we jump in to 2024, let’s look back at some milestones of last year, and see what we achieved together:

  • 18,000+ Clinical Users Monthly
  • 110,000+Clinical assessments monthly
  • 1.1MM Digital assessments monthly
  • 800 Customers across NA, Australia and South Africa
  • 11.5 MM Total Photos uploaded

In addition to these milestones, we have continued to improve the software with the help of our clients and PUG (Pixalere User Group), responding to their ever-changing needs in this fast-paced industry. 2024 will bring some exciting new changes and advances
that we can’t wait to share.

Pixalere has continued to see tremendous growth internationally this year, especially in Australia, where we have some of the largest health care organizations using our software. We look forward to further growth and connections in the upcoming year.

Thank you for choosing Pixalere. It is all possible because of our wonderful community of clients and partners.

Great work this year and thank you for being such an integral part of our growth in 2023!

Technology designed for aged care providers

by Annette Hili  l  Aged Care Today

“The final point that stood out to Allity and “sold” them on AlayaCare Residential was the Pixalere Wound Management System.”

As featured in Aged Care Today, Winter 2023

Technology designed for aged care providers 

Why Allity chose AlayaCare Residential for their platform

5. Clinical care integrations 

The final point that stood out to Allity and “sold” them on AlayaCare Residential was the Pixalere Wound Management System. 

“It’s an application that is separate to AlayaCare Residential, but the fact that it’s all encompassed within the one system, it’s embedded into that system, it will revolutionise the way that we provide wound care management to our residents,” she said. 

While previously a Registered Nurse had to physically go to a digital camera and take a photo of the wound, go back to a laptop, try and upload to the directory structure, with AlayaCare Residential’s Pixalere Wound Management System integration, combined with the dynamic mobility capability, staff can take a photo of the wound with their iPad, and easily monitor progress. 

Read full article here.

As featured in Aged Care Today, Winter 20

Improving Pixalere by Listening to Our Customers

Listening to our customers is Pixalere’s superpower. For almost 20 years, Pixalere has relied on our clinical End User to give us real time feedback on how they use the Pixalere EMR in their practice. As the world changes, so does clinical practice and Pixalere has created an effective forum to capture these changes. The Pixalere User Group, “PUG” as we like to call it, is comprised of End User nurses, physicians, and administrator from healthcare regions across Canada and Australia. Our close-knit PUG of around 35 members, meets monthly and is also attended by Pixalere’s CEO, CIO and Customer Service Director. Even our business partners like AlayaCare and Goldcare attend our PUGs. With a very tightly run agenda, we listen to what is working with our Pixalere wound care application. We also listen to our customer’s ideas on how we can make improvements. These rich learnings across provinces and countries, simple allow Pixalere to make our application better.

With a very tightly run agenda, we listen to what is working with our Pixalere wound care application. We also listen to our customer’s ideas on how we can make improvements. These suggestions are documented and prioritized by our software development team as we continue to update our roadmap. It’s one thing to listen to customers and another thing to make changes. Upcoming new releases of software enhancements are announced and discussed at every meeting closing the loop between suggestion and result.

As we all know, having enough nurses in community nursing is a challenge for many health regions. One of Pixalere’s customers had such challenges. Discussion on this topic during a monthly PUG meeting was the catalyst to the creation of the automatic Pixalere ‘Generated Alert’ feature within our application. These alerts notify busy wound care specialists about important changes in the patient’s condition, allowing them to react quickly. Wound care specialists are notified of patient changes in wound healing progress. Decreased healing trajectory, dressing change frequency and antibacterial use are some of elements that wound care specialists are made aware off through Pixalere Generated Alerts.

At Pixalere, we strive to be the best listeners we can be. We are so grateful for the transparency and wisdom of each member of our Pixalere User Group. Your suggestions and feedback continue to make your Pixalere wound care application better each day.

Homecare EMR designed by clinicians for clinicians

VHA Home HealthCare (VHA) – a leading Ontario-based homecare organization – has partnered with Pixalere Healthcare Inc. (pixalere.com), pioneers in wound management clinical software, to successfully co-develop a comprehensive, clinically focused home & community-based EMR.

Building on a partnership that started in 2013, the two organizations have since collaborated on expanding the application beyond wound care. “We wanted to have the agility to create a system to suit their needs and modernize their workflow,” said Ken Hendsbee, CEO, Pixalere.

Named EMRI (Electronic Medical Records Initiative) by VHA, it’s a fully customizable cloud-based system designed by clinicians for clinicians. It contains a full suite of clinical forms, assessments, and digital reports allowing care providers to document
effectively on the go.

EMRI is now being re-branded by Pixalere under the name HERO (Homecare Electronic Record Outcomes). Although designed initially for Ontario clinicians, HERO can be effectively used by homecare providers in any Canadian province.

The clinical data collected in the system can be securely shared with their partners and clients through standards-based APIs. Most recently VHA has become the first homecare provider to make their clinical data accessible through Sunnybrook’s MyChart patient portal. “We’re pleased to be at the digital forefront of health system integration for the benefit of our clients and families,” said Alistair Forsyth, CIO, VHA Home HealthCare. The “built-for-Ontario” solution can perform audits, track and electronically document everything
that happened during a client-provider encounter. “We’ve gone from a paper-based system to documenting in real-time, and client files will never be lost or misplaced,” Forsyth added.

When asked how the system is being used in the field, VHA’s professional practice specialist – clinical informatics, and registered nurse, Kartini Mistry, said the Pixalere wound-care system’s design was expanded to meet a broader range of complex client needs, which encompasses nursing and rehabilitation clients. “Clinically, it’s being used to support VHA’s holistic approach to care which may include head-to-toe assessments, medication management, acute and chronic diseases, wound care, home dialysis, children with complex medical needs, as well as rehabilitation clients requiring home exercise programs and assistive device planning.”

She added, “With our remote workforce, this is a single solution that captures the full end-to-end documentation of client-provider interactions.

“Clinicians can access the right information whenever it’s needed, and not just for client information, but also clinical decision support tools and education which promotes best practice and better outcomes.” This includes access to a client’s past documentation for better continuity of care. “It lets us see a client’s full history in real-time, bridging the practice gap,” said Mistry. HERO also provides point-of-care decision support, built-in clinical forms with real-time alerts, and it improves efficiency by streamlining documentation.

VHA says its EMR for homecare is being used by about 90 percent of its clinicians.

Pixalere and VHA have created peer-to-peer user groups that meet on a regular basis. They discuss what parts of the system are working well, and areas to improve as well as sharing new enhancements collected from their providers and other stakeholders. “We’re constantly learning,” said Kathy McKenna, manager of health information management at VHA. “The usergroup meetings provide us with real-time feedback, allowing us to make changes quickly.”

HERO is used by nurses, PSWs, physiotherapists and occupational therapists, and adapts to how each clinician works. It also integrates with other community based clinical information systems such as GoldCare and Procura.

Regarding their future plans, McKenna said they’ll be expanding to include dietetics, social work and speech language pathology documentation, and data integration with client portals and analytics. “And we’re just getting started.”

To learn more about HERO, visit www.hero.pixalere.com.

Hello HERO!

Recently on Canadian Healthcare Technology magazine website, Pixalere talks about the launch of their new clinically-focused EMR application, HERO – Homecare Electronic Record Outcomes. HERO was created by clinicians for clinicians with the objective to assist home care providers in optimizing the health outcomes of their patients in the community.

Photo of HERO logo and nurse holding tablet
HERO – A Clinically focused EMR

The result of an eight-year collaboration with VHA Home Healthcare, a Toronto-based homecare provider, HERO is a robust digital reporting and digital forms solution allowing the full transition from paper to electronic charting.

Read the full article on Canadian Healthcare Technology’s website.