Improving Pixalere by Listening to Our Customers

Listening to our customers is Pixalere’s superpower. For almost 20 years, Pixalere has relied on our clinical End User to give us real time feedback on how they use the Pixalere EMR in their practice. As the world changes, so does clinical practice and Pixalere has created an effective forum to capture these changes. The Pixalere User Group, “PUG” as we like to call it, is comprised of End User nurses, physicians, and administrator from healthcare regions across Canada and Australia. Our close-knit PUG of around 35 members, meets monthly and is also attended by Pixalere’s CEO, CIO and Customer Service Director. Even our business partners like AlayaCare and Goldcare attend our PUGs. With a very tightly run agenda, we listen to what is working with our Pixalere wound care application. We also listen to our customer’s ideas on how we can make improvements. These rich learnings across provinces and countries, simple allow Pixalere to make our application better.

With a very tightly run agenda, we listen to what is working with our Pixalere wound care application. We also listen to our customer’s ideas on how we can make improvements. These suggestions are documented and prioritized by our software development team as we continue to update our roadmap. It’s one thing to listen to customers and another thing to make changes. Upcoming new releases of software enhancements are announced and discussed at every meeting closing the loop between suggestion and result.

As we all know, having enough nurses in community nursing is a challenge for many health regions. One of Pixalere’s customers had such challenges. Discussion on this topic during a monthly PUG meeting was the catalyst to the creation of the automatic Pixalere ‘Generated Alert’ feature within our application. These alerts notify busy wound care specialists about important changes in the patient’s condition, allowing them to react quickly. Wound care specialists are notified of patient changes in wound healing progress. Decreased healing trajectory, dressing change frequency and antibacterial use are some of elements that wound care specialists are made aware off through Pixalere Generated Alerts.

At Pixalere, we strive to be the best listeners we can be. We are so grateful for the transparency and wisdom of each member of our Pixalere User Group. Your suggestions and feedback continue to make your Pixalere wound care application better each day.