Interior Health Authority has been a Pixalere client since 2005, initially adopting the platform for home care before expanding its use across acute care, urgent primary care, long-term care, and community outreach.

Serving a large and varied geography, Interior Health faced the ongoing challenge of delivering consistent, high-quality wound care across distance, staffing constraints, and multiple care settings. In 2022, the organization centralized its NSWOC operations, a move that proved critical when a 10-month staffing vacancy in the East Kootenay region left the nearest available NSWOC more than three hours away.

During the prolonged clinical specialist vacancy, Interior Health leveraged Pixalere to maintain wound care standards through remote clinical specialist coverage, centralized wound management, and virtual wound care collaboration.