Centralized Wound Care with NSWOC Support & Digital Solutions

Centralized NSWOC* & digital solutions driving productivity, enhanced recruitment and retention, and improved population health outcomes.

Case Study History: In 2005, Interior Health Authority implemented Pixalere’s Digital Wound Management Software. Initially adopted for homecare, its use has expanded to acute care, urgent primary care, long-term care and community outreach to unhoused citizens. Over 20 years, digital wound management software has supported 75,000 patients.

Clinical Situation: In 2022, Interior Health Authority centralized its NSWOC* operations to improve team efficiency, resource allocation and equity of patient care across the region. This transition became a crucial business continuity enabler during a 10-month period in 2024 when the East Kootenay region experienced a prolonged NSWOC vacancy. With the nearest NSWOC located 3 hours away, remote coverage was required.

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Actions Taken & Results: By leveraging its centralized NSWOC structure and Pixalere Digital Wound Management Software – including up to date charts and photos for remote client care, Interior Health Authority was able to meet or exceed its standard of care objectives while there were no NSWOCs in the region.

Specifically, during the NSWOC vacancy there was an average of 211 NSWOC referrals per month. Interior Health Authority maintained its standard of care for urgent referrals of 24 to 28 hours and for clinical reviews of 24-168 hours while patient wound healing times
improved.

Impact on NSWOC Efficiency: Digital wound management software has also had a profound impact on NSWOC
efficiency as illustrated below.

Unforeseen Health Human Resource Benefits: Centralizing the coordination of its NSWOC team has yielded additional benefits.
Interior Health Authority has observed increased retention among NSWOCs, with staff reporting reduced stress regarding vacation and sick leave coverage since NSWOC scheduling was centralized.

Implications for Practice: “Pixalere’s Digital Wound Management Software has been instrumental in Interior Health
Authority’s clinical operations decision making and will be leveraged especially when it comes to future workforce management and business continuity planning.”

Mary Ann MacLean
Clinical Nurse Specialist – Skin and Wound